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Online Support

dataguise offers 24 hour access to comprehensive online support including access to the product knowledge base, updates and usage tips. Tickets for support fixes can also be submitted on the support site. Existing customers can login here to access the site.

Consulting Services

Bronze and Silver: Starter Kits

The Bronze and Silver Service Level Packages are designed to act as starter kits offerings for clients who aim to protect non-production environments by implementing dataguise’s Data Privacy protection solutions. The packages are limited consulting engagements tailored specifically for new dataguise clients or existing clients starting a new project in a different location or business unit.

The Bronze offering is for projects of up to four continuous weeks with training of client’s staff included. The Silver offering is for projects of up to ten weeks with an increase in the number of databases and data repositories included. The Silver package also includes a manager/architect oversight of the client’s project.

Gold: Custom Offering

The Gold Consulting Package is a custom consulting offering for clients who aim to protect non-production environments by implementing dataguise’s Data Privacy solution at an Enterprise level. The Gold Consulting Package is a service engagement tailored specifically to implement the dgdiscover and dgmasker across the client’s enterprise.

The Gold Consulting Package is a multi-phased engagement delivered by the dataguise services team and/or certified partner(s) working in conjunction with the client’s resources.

The first phase is a 2-week planning and analysis initiative to determine the scope of the effort to rollout dataguise products across the enterprise. The second phase uses the Statement of Work (SOW) created in Phase one to deliver the rollout. The rollout may be divided into one or more projects across one or more locations or business units.

The Gold custom package is designed to support a twelve to twenty-four continuous week project requiring a part-time Project Manager / Architect as well as a fulltime Technical Expert.

*** Please consult your dataguise sales rep for specific requirements and fees for all consulting packages.


Why dataguise Services?

  • Experience
  • Certified consultants
  • Access to Development team
  • Risk mitigation
  • Best practices for privacy implementations
  • Proven implementation method

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